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Privacy Policy

Cynbel Lane is committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy applies to all users of our website and online store, customers, subscribers, and anyone who interacts with Cynbel Lane.

1. About Us

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Cynbel Lane is an Australian e-commerce business offering equestrian and lifestyle accessories.

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If you have any questions about this Privacy Policy or how we manage personal information, please contact us using the details in Section 13.

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2. What Is Personal Information?

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“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not.

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3. Personal Information We Collect

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We may collect the following types of personal information:

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  • Name

  • Email address

  • Postal and billing address

  • Telephone number

  • Order details and purchase history

  • Payment information (processed securely via third-party payment providers – we do not store full credit card details)

  • Account login details (if you create an account)

  • Correspondence and enquiries

  • Marketing preferences

  • IP address, browser type, device information and website usage data

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4. How We Collect Personal Information

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We collect personal information in a number of ways, including when you:

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  • Place an order through our website

  • Create an account

  • Subscribe to our mailing list

  • Contact us via email, social media or website forms

  • Participate in promotions, giveaways or surveys

  • Browse our website (via cookies and analytics tools)

 

Where reasonable and practicable, we will collect personal information directly from you.

 

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5. Why We Collect, Hold and Use Personal Information

 

We collect, hold and use personal information for the following purposes:

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  • To process and fulfil orders

  • To provide products and customer support

  • To communicate with you about your orders or enquiries

  • To manage returns, exchanges and warranties

  • To send marketing communications (where consent has been given)

  • To improve our website, products and services

  • To comply with legal and regulatory obligations

  • To prevent fraud and ensure website security

 

We will only use your personal information for the purpose for which it was collected, or a related purpose that you would reasonably expect.

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6. Disclosure of Personal Information

 

We may disclose your personal information to third parties where necessary to operate our business, including:

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  • Payment service providers

  • Shipping and logistics providers

  • Website hosting and IT service providers

  • Marketing and email service providers

  • Professional advisers (such as accountants or legal advisers)

  • Regulatory authorities where required by law

 

We do not sell, rent or trade your personal information.

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7. Overseas Disclosure

 

Some third-party service providers (such as website hosting, email marketing or payment platforms) may store data on servers located outside Australia.

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Where personal information is disclosed overseas, we take reasonable steps to ensure that the recipient complies with Australian privacy laws or equivalent privacy protections, in accordance with APP 8.

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8. Cookies and Analytics

 

Our website uses cookies and similar technologies to:

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  • Improve website functionality

  • Analyse website traffic and usage patterns

  • Remember user preferences

 

You can choose to disable cookies through your browser settings; however, this may affect your ability to use certain features of our website.

 

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9. Direct Marketing

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We may send you marketing communications about Cynbel Lane products, promotions and updates where you have consented or where permitted by law.

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You can opt out of receiving marketing communications at any time by:

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  • Clicking the “unsubscribe” link in our emails, or

  • Contacting us directly

 

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10. Storage and Security of Personal Information

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We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

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Security measures include:

  • Secure payment gateways

  • Password-protected systems

  • Limited access to personal information

  • Regular website and system updates

 

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

11. Access and Correction

 

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, out of date, incomplete or misleading.

 

Requests for access or correction should be made in writing using the contact details below. We will respond within a reasonable time.

 

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12. Complaints

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If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us.

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We take privacy complaints seriously and will respond in writing within a reasonable timeframe.

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If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

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13. Contact Us

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If you have any questions, concerns or requests relating to this Privacy Policy or your personal information, please contact:

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Cynbel Lane
Email: cynbellane@gmail.com

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14. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. The updated version will be published on our website with the revised date.

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We encourage you to review this Privacy Policy periodically.

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