Terms & Conditions

These Terms and Conditions govern your use of the Cynbel Lane website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms and Conditions, please do not use our website or purchase from Cynbel Lane.

1. About Us

Cynbel Lane is an Australian e-commerce business offering equestrian and lifestyle accessories.

Throughout these Terms and Conditions, “we”, “us” and “our” refer to Cynbel Lane, and “you” or “your” refers to the customer or website user.

2. Eligibility and Use of Website

By using this website, you confirm that:

You are at least 18 years of age, or have the permission of a parent or guardian
You have the legal capacity to enter into a binding contract
You will use the website for lawful purposes only

You must not use our website in any way that breaches applicable Australian laws or regulations.

3. Products and Availability

All products are subject to availability.
We reserve the right to limit quantities, discontinue products, or update product descriptions at any time without notice.
Product images are provided for illustrative purposes only. Colours and finishes may vary slightly due to screen settings or handmade characteristics.

4. Pricing and Payment

All prices are listed in Australian Dollars (AUD).
Prices are inclusive of GST unless stated otherwise.
We reserve the right to change prices at any time; however, changes will not affect orders already accepted.

Payment must be made in full at the time of purchase using the payment methods available at checkout. Payments are processed securely through third-party payment providers.

5. Orders and Acceptance

Submitting an order constitutes an offer to purchase.
An order is not accepted until payment has been received and you receive an order confirmation email.
We reserve the right to cancel or refuse any order, including where an error in pricing or product information has occurred.

If an order is cancelled after payment, a full refund will be provided.

6. Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy, which forms part of these Terms and Conditions.

Risk of loss or damage passes to you upon delivery, except where otherwise required under Australian Consumer Law.

7. Pre-Orders and Made-to-Order Items

Pre-order or made-to-order items will be dispatched within the timeframe stated on the product listing.
Timeframes are estimates and may change due to circumstances beyond our control.
Pre-order purchases may not be cancelled once production has commenced, except as required by law.

8. Returns, Refunds and Australian Consumer Law

Cynbel Lane complies with the Australian Consumer Law (ACL).

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change-of-mind returns are not required under ACL but may be offered at our discretion. Any change-of-mind returns, where accepted, must:

Be requested within the timeframe stated in our Returns Policy
Be unused, unworn and in original condition
Include original packaging where applicable

Shipping costs for change-of-mind returns are the responsibility of the customer.

9. Intellectual Property

All content on this website, including text, images, logos, graphics and designs, is the property of Cynbel Lane or its licensors and is protected under Australian intellectual property laws.

You may not reproduce, distribute, modify or use any content without our prior written consent.

10. Limitation of Liability

To the maximum extent permitted by law:

Cynbel Lane is not liable for any indirect, incidental or consequential loss arising from the use of our website or products.
Our liability for breach of any consumer guarantee is limited, at our option, to replacement, repair or refund, as permitted under the ACL.

Nothing in these Terms and Conditions excludes, restricts or modifies any consumer rights under Australian Consumer Law.

11. Website Availability and Accuracy

We make reasonable efforts to ensure the website is available and accurate; however:

We do not guarantee uninterrupted access
We are not responsible for technical issues beyond our control
Content may contain errors or omissions which may be corrected without notice

12. Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only.

Cynbel Lane is not responsible for the content, privacy practices or terms of third-party websites.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.

14. Amendments

We reserve the right to update or amend these Terms and Conditions at any time.

Changes will take effect immediately upon publication on our website.

It is your responsibility to review these Terms and Conditions periodically.

15. Governing Law

These Terms and Conditions are governed by the laws of Australia, and you submit to the non-exclusive jurisdiction of the courts of Australia.

16. Contact Us

If you have any questions about these Terms and Conditions, please contact:

Cynbel Lane
Email: cynbellane@gmail.com